OUR POLICIES, TERMS & CONDITIONS

PRICING

You Connect pricing is in line with NDIS pricing guidelines.

PERPETUAL SERVICE AGREEMENT

Click here the links below to view You Connect’s Perpetual Service Agreement:

• Perpetual Service Agreement

• Perpetual Service Agreement (Easy Read Version)

POLICY DOCUMENTS

You Connect policies are reviewed and updated regularly to reflect our values and any changes in the sector that impact You Connect and our customers.

Browse through our policies to be informed of our standards of delivery and compliance to legislation relating to our services.

1) Abuse, neglect, & exploitation

2) Access & equity

3) Child protection

4) Child safe

5) Code of Conduct

6) Complaint Management

7) Conflict Of Interest

8) Customer Service

9) Feedback, Complaints & Grievances

10) Incident Management

11) Privacy & Confidentiality

12) Short Notice Cancellation

13) Emergency & Disaster Management